Refund policy

Return & Refund Policy

At Home & Garden Lux, customer satisfaction is our priority. We want you to be delighted with every purchase. If you are not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
The item must be returned in its original packaging with all accessories and manuals (if applicable).
Proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Clearance or final sale items
Gift cards
Personalized or custom-made products
Items showing signs of use or damage caused after delivery
Products returned without original packaging (where applicable)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your claim and arrange a replacement, refund, or other suitable resolution.

Return Process

To initiate a return, please contact our customer support team at:

Email: homeandgarden1225@gmail.com

Do not send items back without receiving return instructions, as unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us before returning your item.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving your order in accordance with this policy.

Lost or Delayed Packages

If your package is lost in transit or significantly delayed, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.