FAQs

Frequently Asked Questions (FAQ)

Where do you ship?

We ship to multiple countries. The list can be seen on checkout page.

How long does shipping take?

Most orders are delivered within 2–10 business days depending on product availability and shipping destination.

Do you offer free shipping?

Yes, we offer free shipping on eligible orders within the United States.

How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

Can I return my order?

Please review our Return & Refund Policy page for complete information regarding returns, replacements, and eligibility.

Is checkout secure?

Yes. Our website uses secure encrypted checkout systems and trusted payment providers to protect customer information.

How can I contact customer support?

You can contact our support team through the Contact Us page or by email: homeandgarden1225@gmail.com

What payment methods do you accept?

We accept Google Pay, Shop Pay, Apple Pay as well as credit/debit cards payments

Can I modify or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, changes may not be possible.